Unpaid item abuse policy Most sales on eBay go smoothly, but occasionally a buyer might not pay for an item they’ve committed to buy. If you still have open unpaid item cases, you have 36 days from the date they were opened to close them. 1. If you don't close them within 36 days, we'll close them for you, but you won't be eligible for a final value fee credit and the unpaid item won't be recorded on the buyer's account. Previously, sellers needed to open an unpaid item case when a buyer didn't pay for an item. At best, eBay is a get-rich-slow scheme. Sorry to hear about your unsuccessful eBay transaction. Do not open an eBay account to sell your iPhone or designer handbag. Sellers are eligible for final value fee refunds in the following circumstances: The buyer doesn’t pay, and you report the unpaid item to eBay; You and the buyer agree to cancel the transaction When that happens, you can let us know by opening an unpaid item case. However, from May 2021, all sellers will have the option to simply cancel orders that are not paid for within 4 calendar days of the buyer committing to buy the item. If a buyer has not paid within four days of opening an unpaid item case, the seller may opt to close it. If a buyer reports that an item hasn't been received If you ship an item within your stated handling time, and upload tracking from one of eBay's integrated shipping carriers before the estimated delivery date, you're protected. This is already available to some sellers on eBay. If we close an eBay Money Back Guarantee case or appeal request in your favor, we will remove feedback and defects. eBay charges final value fees whether sales are completed or not, but that doesn’t mean you always have to pay them. If you didn’t pay within a few days, the seller did have the right to open an unpaid item case (as per the Unpaid Item Policy), but that would have allowed you another four days to pay for the item. However, from May 2021, all sellers will have the option to simply cancel orders that are not paid for within 4 calendar days of the buyer committing to buy the item. Previously, sellers needed to open an unpaid item case when a buyer didn't pay for an item. This is already available to some sellers on eBay. Unfortunately, many new sellers get scammed and find it's a get-poor-quick scheme. We take these reports seriously, so falsely reporting an unpaid item is strictly prohibited. How to manage unpaid item cases on eBay. eBay is not a get-rich quick scheme. 4 min article Unpaid item policy
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