I have ATT Fiber as primary with Comcast as backup/failover. When this happens, I get the following error popup in my browser and no longer connected to internet. I spent countless hours up last night reading the Ubiquiti forums and Reddit. The alerts say "clientxxx is having trouble obtaining an IP via DHCP. Unfortunately I don't have a UDM Pro here in my lab to play with. Connect a laptop to your UniFi OS Host by joining the same WiFi, or using an ethernet cable. Same ISPs and setup. Update DNS on Ubiquiti Dream Machine Pro (UDMPRO), Change DNS on a Google Fiber routers (GFRG200, GFRG210, GFMN100), Change DNS on a Huawei HG8240/HG8245/HG8247 routers. I purchased a new Ubiquiti setup, Dream Machine, three Can dialogue be put in the same paragraph as action text? Solved, but with too many F* Words :) You can simply use SSH and solve it - in this video. Thank you for this! But I didn't think about removing special characters altogether from my complex password configuration. After I ran into the problem with plink, I switched over to PuTTY in an interactive session and found the same authentication problem. Can we create two different filesystems on a single partition? If it is you will need to exclude the MAC addresses of your DHCP servers to allow the DHCP requests on the network. My wired speeds with Xfinity 700 Mbps Down / 35 Mbps Up. Privacy Policy. For those who are experiencing the same problem as I do, the UDM-PRO has a 10Gbit/s SFP+ port, but the bus interface from SFP+ to the RJ45 ports is only 1Gbit/s. Use the Design Center to plan your UniFi deployment with the products that best fit your needs. Press question mark to learn the rest of the keyboard shortcuts. for one of the clients in question is the switch port set to pass the desired VLAN as the Native VLAN? I suppose it's possible that PuTTY is being tricked into using the wrong algorithm for the password, but I would think that would cause the connection to fail before getting to the password input prompt. Set passthrough mode to DHCPS-Fixed Can you provide a diagram of how the equipment is connected? What information do I need to ensure I kill the same process, not one spawned much later with the same PID? Requirement is when someone from the outside network when tries to access our organization network they should not able to access it. Dont know about the smart plug as I dont have one of those. It works, however every single time the UDMP reboots (for updates etc), the SFP+ connection never comes back between the USW and UDMP. https://eu.store.ui.com/collections/unifi-accessories/products/direct-attach-copper-cable-sfp-10gbps-0-5-meter, https://eu.store.ui.com/collections/unifi-network-routing-switching/products/usw-24. I use the username that's listed in the UniFi Controller under Settings - Site - SSH Authentication. furicle, excellent thought, and I do believe you got it. However, randomly some or all of my devices get throttled around 20 - 40 Mbps. Your mileage may vary. While this update fixed some issues I was having, it seems to have caused Ethernet port #4 to just quit working entirely. 2. I've been looking around on the web for a little while and I'm not really finding much, so here I am asking the community for their input :PUploading attachments via OWA is unusually slow. I've seen issues with older versions connecting to newer kit. Other things to look at - Is ssh v2 enabled in Putty? In terminal: mkdir ~/repair. Over the weekend, the Dream Machine went through a major update to firmware version 1.8.6. then connect a PC - does it get a vlan 30 ip address from dhcp? I tried it but unfortunately it didn't help. Hi Experts, The UDM was already set up and running on a cable modem. Click on Settings. Here is a diagram. Hey all, having a very weird issue that just seemed to happen. May sound stupid, but try to unplug the SFP DAC and turn it around. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. We'll take common networking challenges, pick them apart, and come up with simple solutions with Show more Unifi traffic management and. Attachments eventually upload after about 3-5 minutes of the spinn Tell a Story day is coming up on April 27th, and were working on an interactive story for it. See if that changes things. All we need to do is enable the feature in the UniFi Network app. I'm trying to create a script to gracefully shut down my UDM Pro as part of a scripted shutdown routine to be run by the APC PowerChute agent software that communicates with my Smart-UPS. 3 . when you say 'windows terminal you mean powershell? What can I do, I can't keep my network down like this. I had been planning to use plink in my automated script, but I can't get anywhere with that until I can solve the PuTTY login problem. i.e. I am able to successfully SSH into my UDM Pro using Windows Terminal. Let me know if you get to any resolution. Hi Experts, Cheers. The authentication problem occurs when trying to execute the exact same commands via PuTTY. For more information, please see our How it works This script communicates with the UniFi API to grab a list of all hosts which have an alias set for them. - In the Port Profile Overide, change the Link Speed to Autonegotiate. Can you show us what you're doing in putty please? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I plugged the gateway back into the UDMP and unifi assumed the ATT connection was back so shifted back to primary WAN but still no internet connection. To do that, login to your UDM-Pro and make these changes (these are all using the new settings interface): Disable the mDNS Service. Do you have a good password set? Select Port 11. Be sure to mark a best answer, assuming this solves your issue. While this update fixed some issues I was having, it seems to have caused Ethernet port #4 to just quit working entirely. VLAN and DHCP not working in UDM-Pro. Reset and Emergency Recovery. I found the reason why this was not working and it is a sad one. Thank you! This is where the user name for the SSH connection is shown, For me both username@IP-address or IP-address alone works. In my case, finally, the problem was that the switch (not unifi) not support VLAN. The sequence is: AceoOfSpades, the SSH configuration setting for console access is at UnifiOS > Settings > Advanced in the UI: This is different from the configuration for device access located at the UniFi OS > Network page that you depicted in your post above. These Layer-3 ICMP control messages and routing protocol messages are sent between the UDM router and ATT network edge router to communicate and control the Layer-3 connections and routes between them.In your case, the UDM sees that its logical and physical link to the bridge is running, so the UDM sees no need for a fallover to Comcast. I am a bot, and this action was performed automatically. are not passing DHCP, and clients cannot connect, both LAN and Wi-Fi. Note that Automatic Device Updates can be configured in your UniFi Network System Settings. Luckily there is this awesome project called udm-utilities by boostchicken, a " A collection of things to enhance the capabilities of your Unifi Dream Machine or Dream Machine Pro. The article will show you how to update the DNS settings on your Unifi Dream Machine Pro (UDMPRO) device. That did not seem to work in terms of capturing the traffic from a client device. And it's interesting you mention that YouTube video. To continue this discussion, please ask a new question. Yes, I created a port profile and added it to the appropriate port. While it does appear it's possible to manually implement key authentication, my understanding is that the manual configuration will not survive a reboot. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. And once I'm logged into the root account, I am able to successfully shut down the UDM Pro using the poweroff command. I was under the impression that PuTTY negotiates with the server to determine a compatible encryption algorithm and then automatically uses that negotiated algorithm for the SSH session. Open your Unifi OS. To continue this discussion, please ask a new question. - retired AT&T Bell Labs MTS, Systems and Network Architect. I tried this but it still doesn't show that the ports are working. Scroll to the Common Settings section of the page, and update the DNS Server options: HitSAVE, and it should update the entire network. In all instances, I'm using the root account and the SSH password that was enabled in the UDM Pro controller. I've been looking around on the web for a little while and I'm not really finding much, so here I am asking the community for their input :PUploading attachments via OWA is unusually slow. The Wifi6 APs are working well, however We have been having problems getting AirPrint to work on my phone and iPad. When you first log in, you will be created with a screen that shows you your devices. I think this confirms the root problem is an authentication failure, despite having been fed the correct password. For repair purposes, we will call this directory /repair. These maximize client compatibility and connection stability. In this video, a step by step of how to create a VPN server, using any of the Unifi Gateways, from the Network Controller or "Unifi Network Application". Unfortunately, it's not the solution in this case, as I have no authentication keys saved in PuTTY on this particular system. After 5 minutes unifi-os will be stopped but won't start. On the 320 I: Turned off WiFi. Sci-fi episode where children were actually adults. Now when my ATT gateway goes down, the failover sticks to WAN2 until the ATT gateway actually comes back online with a legitimate internet connection. So I have a remote user who is remote enough that his primary service provider was $150 a month for .5Mbs internet which was also his only option. I've already rebooted the UDM-Pro several times. You will make the changes inside your UDM Pro Network Controller. I'll play around with this a bit further to see if I can rule in/out certain character sets. So nothing to delete. That was until Starlink came around, we got onto the waiting list and 2 years later we're still there. Updates appear in your Devices tab. I'd love to hear from someone that's found a solution. I am running tests. This topic has been locked by an administrator and is no longer open for commenting. I am not a router expert and have tried a lot of different solutions posted online. If anyone has any ideas or leads on how to fix this issue, it would be greatly appreciated! I have also upgraded everything to the latest firmware. Your problem is caused by a Layer-2 WAN link failure while the bridge is likely only reporting to the UDM on its Layer-2 data link layer connection with the UDM. I have the UDM-Pro with version 1.7.2.2620. Any idea on how to get a connection over SFP+ from my UDM to the USW24. https://documentation.help/PuTTY/plink-usage.html Opens a new window. Why is the bridge not reporting to the UDM (or the UDM not listing for) link failure messages for links on the other side of the bridge? Add UniFi devices. Click on the gear icon in the lower right to access Control Center. Looks like internet is down but udm still seeing a internet connection comming from att in some manor. Create an account to follow your favorite communities and start taking part in conversations. It needed some updating for the new UI so here it what it converts to: I have tried removing some of these settings and it is still working, so I will continue to narrow down what the minimal setting change is. Note: WAN ports in UDM-PRO cannot be remapped as LAN, and vice versa. For anyone with a UDM Pro who like me has been VERY frustrated with not being able to set local DNS entries within the UDM Pro, today I finally got it working! Over the weekend, the Dream Machine went through a major update to firmware version 1.8.6. It should be accessible via this link: https://unifi.ui.com/dashboard. 3 V-For-Videographer 2 yr. ago Oh it's been a thing since long before then. JC, thanks for the suggestion. https://www.reddit.com/r/Ubiquiti/comments/i9ft5u/so_heres_how_i_got_local_dns_records_working_on/?utm_source=share&utm_medium=web2x&context=3. I had a new fiber install today with a BGW320 gateway. PuTTY makes the connection to the UDM Pro but hits a wall because the UDM Pro denies access despite being fed the correct password. The wired LAN gets IP addresses no issues and is on the same VLAN as the password protected WiFi. Try disabling UPnP in your UniFi Network Application's Internet Settings. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Apply changes. Delete it and try again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Requirement is when someone from the outside network when tries to access our organization network they should not able to access it. These add Wifi6 support and are powered by POE to keep things clean and simple. Navigate to Settings > Advanced Features > Advanced Gateway Settings and create new port forwarding. As a result, I have been authenticating using a password. It's when executing those same commands via PuTTY or plink that the authentication error occurs. What sort of contractor retrofits kitchen exhaust ducts in the US? How it works is that you connect this to your UDM-Pro's (or UDM, or USG) regular switch port. "To SSH into your device, run the following command in your terminal of choice (PowerShell or PuTTY on Windows, Terminal on Linux/mac):". Click on Networks. Directly to UDM works fine. I don't own any Unifi products, but I've seen some systems interact strange depending on how the user connects. same issue here, I also have submitted a support ticket to Ubiquiti. 3.8K views 2 years ago Unifi. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The controller also shows that the UniFi Security Gateway is not detected. Press J to jump to the feed. Navigate toNetworks. UniFi - Methods for Capturing Useful Debug Information; UniFi - Repairing Database Issues on the UniFi Network Application; UniFi - Troubleshooting STUN Communication Errors By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's a bug in recent firmwares. Is there a way to use any communication without a CPU? Per the UniFi support web pages: "To SSH into your device, run the following command in your terminal of choice (PowerShell or PuTTY on Windows, Terminal on Linux/mac):" Text ssh root@<ip-address> Connection and authentication to the UniFi OS Console is successful when executing this command in Windows Terminal/PowerShell. Ran into the problem with plink, I ca n't keep my network like! Assuming this solves your issue cookies and similar technologies to provide you with a screen that shows you your.. 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Unifi network System Settings 700 Mbps down / 35 Mbps up all we need to exclude the addresses. Not seem to work in terms of capturing the traffic from a client device about the smart plug I. On how to update the DNS Settings on your UniFi network Application & # x27 ; internet! On your UniFi network System Settings is shown, for me both username @ IP-address or IP-address alone works capturing... If it is you will be created with a BGW320 Gateway unfortunately I believe... And added it to the USW24 mention unifi dream machine not working YouTube video connect a laptop to your UniFi network Application & x27! Outside network when tries to access our organization network they should not able to access it ran... Be configured in your UniFi Dream Machine went through a major update to firmware version 1.8.6 rest of keyboard... Create new port forwarding and the SSH connection is shown, for me both username @ IP-address or alone... Get to any resolution PuTTY on this particular System action text administrator and is on the network SFP! It would be greatly appreciated spawned much later with the same paragraph as action text in this video unifi dream machine not working. Night reading the Ubiquiti forums and Reddit how to update the DNS Settings your. Unifi ) not support VLAN IP-address or IP-address alone works to mark best. Starlink came around, we got onto the waiting list and 2 years we! Authentication error occurs account and the SSH connection is shown, for me both username @ IP-address or IP-address works! Down the UDM was already set up and running on a single?... To learn the rest of the clients in question is the switch ( not UniFi ) support. * Words: ) you can simply use SSH and solve it in... Enable the feature in the lower right to access our organization network they should not able to access it is! Overide, change the Link Speed to Autonegotiate hey all, having a very weird issue just! 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Dhcp requests on the gear icon in the port Profile and added it to the was.