I would also ask the buyer to fix the address before you resend. He sold a £400 turntable to a buyer who requested a return and sent back a different damaged device. Based on my knowledge about AliExpress, it is no way possible as AliExpress is only a wholesale transaction platform – it does not sell any item, not to mention ship out any item to any customer. My company is not the manufacturer of the product. The item is missing parts or features, and this was not disclosed. I appreciate Poshmark helping me refund the buyer, but I wish I could rate instead of commenting on an item to notify the buyer. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. You purchased a specific quantity of an item, but received the wrong … According to the tracking info, it was delivered to the buyer’s doorstep about 5 days later. I went to our local post office and gave them the tracking numbers but they never got back to me. A buyer can open a case for non-delivery or an item being not as described. Hi, thanks to all for your help. They said you must have sent it to the wrong address or wrong tracking number! The buyer keeps the items and sends an … Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. What to Do as a Seller When EBay Item Says Delivered But Never Received . Package sent to wrong address, Buyer says Etsy is at fault Jump to solution. If he is refusing to pay return shipping, then you just keep the wrong coin he sent. You send off your item to a successful buyer. If the buyer has simply changed their minds, then they should cover postage costs and the seller only reimburses them (cost of order minus P&P), when the goods arrive back … Nevertheless, I’ve had plenty of instances like this happen before, so as usual I packaged the item up and sent it on its way. In these circumstances, Georgia law regarding “unjust enrichment” obligates you to return the item paid for by another customer. It clearly says sign. Asking the buyer to mark the package return to sender makes it easier on them to get the item back to you without having to do any work, print a label, or worry about anything. I told the buyer to return the item if it was damaged as they claimed and if it was not new as I sent it to them that ebay would not refund them. The buyer says it was never received. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! I called eBay and the Rep told me that because the buyer opened a case with the payment company (PayPal), I only had those options. For instance here is what Georgia says: “ It is a different matter if the mailing you received was due to a mistake by the company. the item was new / unworn with tags and I’ve sold the exact same piece in other colors / sizes with no issues or complaints . The buyer says she would never write that and seems pretty annoyed that she hasn't received the … All returned items must be in their original condition; shrink … But Mercari can’t guarantee that the seller has posted a genuine picture of their product. I sold a jacket on eBay for £414. It's the seller's mistake in sending out the wrong item, so I don't see why the buyer must pay for that. The seller sent a different pattern from what I ordered despite the fact that I confirmed with them the pattern before they sent. ... NO you do not have to pay for the return, as Spoonie _Turtle says open an SNAD claim and follow the case prompts. Fees are charged when an item sells or when a service is used. I'm asking if there's some kind of legal obligation I have as a buyer to return a wrong item sent to me. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. The first buyer sent the correct package, but never received hers in return. I had some amazing regular customers (which is the biggest drawback… Without sending something trackable (especially something worth £60), for all the buyer knows you could have taken her money and not sent the item at all. I know I did not.+ It’s possible another in her household ordered a tripod from Amazon. Then about 2 weeks later, I received this email message from another party who claimed to be the buyer. The following charts explain fees on Mercari. I found it will be faster this way instead of just waiting. It's the seller's mistake in sending out the wrong item, so I don't see why the buyer must pay for that. Posted 13 days ago by 162.158.X.X Report as SPAM I sent the package to the buyer but I sent it through USPS myself with the address she gave me. they never returned it to me and ebay voted in my favor. The package will still be trackable through the USPS / eBay tracking system. However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. Seller Fees Your earnings equal the listing price minus the selling fee, payment processing fee and shipping (if you select to offer free shipping). Non-delivery cases include when: There is no proof that the item was shipped to the buyer. The ebay buyer was a 99% feedback with over 300 enteries. If a buyer says i sent them something totally else, like a 1 kg stake instead of a 1 kg dslr camera, what happens then? Ebay seller sent wrong item. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. I purchased something from mercari and the seller sent me the wrong item. This was for an $850 transaction. It protects both you and the buyer. At least for me, it is. The buyer stated that I had sent a wrong item and requested a refund.. At the time all was well, excepted the refund, and waited to have it returned. Canada’s largest classifieds site, Kijiji, is the first online site many Canadians turn to when buying and selling household items. The buyer now tries extorting me for money in order for him to cooperate with UPS. I was confused though, as they ordered a 32/32 and said I had sent a 30/32 which i didn't originally have in stock. ... You're protected against cases when buyers claim they didn't receive the item. But you’ve been … Usually, they would ask you for details of your purchase to verify the order and check but for this seller, he wanted something different. The street number was wrong and now they want me to resend to correct address. Marchant sent photographs of the smashed item to eBay which, nonetheless, refunded the buyer. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Mercari failed to protect the buyer despite what they claim. So, in my mind, you never received your item so you are within your rights to file a claim against this seller and get your money back. There are 10 of this item world wide on eBay and manufacturing ended 15 years ago how lucky to buy one locally for this buyer. Shipped by royal mail end of last year, sent international tracked and signed for insurance up to £250, and tracking says item was delivered January 12th. Sending a replacement item – If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. In which case, email eBay, who migth absolve you from issuing a refund. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item cannot be returned. Call the Buyer Post Office now, either tell them the missing apt. We shipped a brand new correct item, the buyer claims wrong item sent and returned completely different used broken item. the most recent was last week a return where the buyer claimed there was a stain. Jump to Latest Follow 1 - 11 of 11 Posts. I was a top seller, with over 333,000 followers. We recommend that you refund the buyer as soon as you receive the return. Again I dont mean leave the buyer high and dry but when it comes to tracking even if I wanted to believe them insurance wouldn't pay out unless the buyer then lies and says the item was damaged etc As much as we complain about buyers and sellers on eBay the vast majority of people on eBay are great and easy to deal with! The last item I sold was paid for by the buyer and ebay says I'll actually get the money in 48 to 72 hours. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days. You are being a nice person by sending him back the wrong coin and giving him the chance to fix his mess. It does sound like a USPS issue rather than a deceptive buyer. Aug 9, 2017 4:03:39 AM. Wenda Arabsky is nothing but a common crook. When a case is opened, the buyer is asked to upload photos and offer details of the item. By increasing the number of groups your item is posted in, more eyeballs will see it and it could potentially sell faster. But it's over. I replied to the case saying how I was puzzled that they did not … Under the item’s photo is a box that says “Message Seller”. To get a refund for an item that is significantly not as described: Open a case in PayPal’s Dispute Resolution Centre for any item bought inside of Depop here; PayPal will firstly ask you to return the item to the seller using tracked mail (they will provide you with the seller's address) The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. Edwina Riche is nothing but a common crook. ... NO you do not have to pay for the return, as Spoonie _Turtle says open an SNAD claim and follow the case prompts. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only charged for the one he ordered. Or you can deny the request, in which case, buyer can turn it into a case and let ebay decide the outcome. Obviously I was puzzled as they had not even contacted me before hand about not receiving the item, they just recently opened a case. Just in case you haven’t downloaded the free Mercari app yet, you can earn $2.00 right off the bat when you enter my code YVWHQX. Paypal will refund your Buyer. Somewhat new, never had this happen before. The buyer paid but then sent a return request. Hi my buyer is claiming she didn’t receive package this is for item m*****USPS says delivery lastnight at *:** pm upon my investigation with pics provided by google earth there’s * mailboxes side by side at buyers address I asked buyer to check with owner of other mailbox buyer says this isn’t the *st incident of Usps saying something was delivered and it was not. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Paypal at no time can see the item you sent or the item the buyer received. I have filed an eBay dispute and will dispute this with my credit card issuer tomorrow. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. She sees an Amazon shipment and assumes wrong item. After a couple of years of having great success buying and selling on Poshmark, I recently quit using it altogether. If the item is faulty, or the wrong goods are sent, then the seller should pay for postage. It is so frustrating as I am sure I am being scammed but can't do anything. Don’t get off on the wrong foot. Ebay seller sent wrong item. It was great while it lasted. ive just had a message from a buyer stating that the records I sent to him have gone to the wrong address. What Buyers Should and Should Not Request to Be Fixed When you find a home you want, it is important to pick your battles when it comes to repairs requested from a home inspection. I'm not asking about anyone's ethics or morals. Ebay said they would take my listing picture as proof of the condition of the item. I would like a rating for buyers like Etsy. If the facts are as the buyer says and both items are empty. When a case is opened, the buyer is asked to upload photos and offer details of the item. 678 Views Message 1 of 11 1 Helpful Reply. Then about 2 weeks later, I received this email message from another party who claimed to be the buyer. "Something is wrong"is not her saying, it is how ebay puts it. Mickeytique 2016-12-21 00:01:48 UTC #8. ... item, and value, the address is carried over from paypal (though I have to scroll up to see the address, it is on the confirmation page) If you're not satisfied with your purchase, you may return it for a refund. Buyer sent me an e-mail claiming he had not received his package. He wants me to send a replacement package because it is "my responsibility to get the package there". Nothing at all small. The money was taken back out of my account and the buyer kept the jacket, returning an old jumper instead. With few questions asked, it really caught me off guard. by LeFabGeeks. I sent it to her, and now she emailed me saying that she received the wrong item. I own a small company as a supplier. She didn’t receive the wrong item, she ordered the wrong item. An item was sent to an address that is not on the Etsy receipt. After making her wait, which she was not happy about, more messages came but with two different addresses mentioned neither of which I had sent the item to. Got a message that the buyer says that part of the address was wrong. Buyer claims the item wasn’t received. Whoever sent this message has a different ID than the buyer I sent the item to. Buyer pays $250 for an item. Anyway, said they could return for a … If I don't sent it, he is threatening a chargeback on his credit card. ... We shipped a brand new correct item, the buyer claims wrong item sent and returned completely different used broken item. Make sure he files a Dispute with eBay to put his claim on their radar. I always ship to PayPal address and via PayPal shipping as stated in my T&C. I specified I didn't want to ship internationally, the buyer has an eBay account with a USA based address to bypass filters! Pls Help: Buyer says I got measurements wrong... sent these pics. I have said to check for parcel and that I can report missing after 15 days from postage so will see what she does next. You refund him because he did not get what he paid for. If a seller’s return terms state requirement to receive a return before refund, and eBay overrides those terms to allow the buyer to keep all, then eBay owes you the proceeds from the sale. According to eBay policy, if a buyer opens an Item Not as Discussed (INAD) ticket, then you must accept the return and refund the money. She contacts you, OP, and you assume scammer. If the return is being made due to a mistake on the seller’s part, the seller is responsible for sending the buyer a pre-paid, trackable parcel to return the merchandise. I shipped to a buyer with the address that Etsy has on file. I also did not insure the package. If you sent this item to the address that was listed as the buyers account address, then this is the buyers fault. Then I checked the signature. But the next thing the buyer tells you is it got damaged in the post - or wasn’t what they expected at all. And yes, those consumers, by law, could keep each and every item. According to the tracking info, it was delivered to the buyer’s doorstep about 5 days later. hiya, well i sent this woman who won an item from us which was a brand new monsoon cardigan, to the address given on paypal. Don’t make the mistake of beginning your refund, return, or exchange request with threats. You can choose whether to accept returns if a buyer changes their mind about a purchase. Non-Delivery. A non-delivery occurs when a buyer places an order but does not receive the item. You accepted paypals terms and conditions and they allow buyers disputes / refunds on SNAD items. Hello Fellow Sellers We Use Small And Light for most of our goods, Recently Amazon has been delivering wrong items to my buyers, We requested images of the products received by Buyers and they are not what they ordered and have a different FNSKU Sticker ( so it is not the case that we stickered wrong products) Has any one else been facing this issue, We have had 10-12 instances within last 30 … I sold a jacket on eBay for £414. These fees are charged to the Seller when the sale has been successfully completed. Buyer says is sent wrong item, what now? One day out of nowhere a buyer comes and just purchases the item outright. Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. Only two days ago, a case was opened by the buyer that the item had not been received. He says he has checked his PayPal and Discogs and neither are the address I sent to. This check is to come from the foreign buyer, with the residue to be sent to a third party whom the buyer says he owes money to (or whom the buy has contracted with to … He wants to return the item. I sent the tracking number to the buyer but she still claims not to have received it. Etsy Seller 12-10-2020 12:31 AM. But. Sep 9, 2020 9:41:18 PM. Edwina Riche is nothing but a common crook. Buyer was very impatient and quite nasty in their messages, they first messaged me the day after the estimated delivery date threatening me with all sorts and demanding a refund. That's not the pair of stilettos I sent. The buyer will give you negative feedback in that case, but eBay might have it removed. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. The buyer received the item on December 1 – and promptly opened an “Item Not as Described” claim and requested a full refund. You get to test the item, to make sure nothing is wrong, before you issue full refund. But once a buyer sends an ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. +Customer says he went on holiday prior to the item being delivered and so the goods were put into the store of the nursing home he is a resident in, and subsequently used (I assume for another resident)+ Been wondering about this one; Sent the wrong item, is there any way you can check this? I requested a refund through dispute but Ali express changed the resolution and gave the judgment details that it wants me to ship the item … Obliviously this can get tricking as the buyer could refuse to pay additional shipping to resend the item. A buyer ordered a particular issue of an old magazine I had for sale.
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