If your washer had only one label, make sure to include the picture of the back of the washer. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. What is the problem? The new cycle leaves it so wet that it take three times longer for my dryer to dry it, As part of the repair process, technicians install structural reinforcements to the washer, butcustomers also receive a Home Label Kit that includes an overlay for the machines control panel. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. (look up Samsung 'explosions') Please enter a valid model number or name. Talking Points. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. ET. For information on the class action settlement visit www.washermdlsettlement.com. Support is also available on your mobile device through the Samsung Members App. All rights reserved. Q7. item 6 NEW Samsung Washer Repair Kit DC82-01097W, NEW Samsung Washer Repair Kit DC82-01097W. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. Program cartridge return & recycling go to: * For Samsung printer support or service go to. The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. They each did it differently. I got my exploding washer off the street! Free repair advice! Support is also available on your mobile device through the Samsung Members App. The model and serial numbers are found on the washer's label attached to the inside of the top lid. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Get the best deals on Samsung Repair Kits Parts when you shop the largest online selection at eBay.com. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? There are all sorts of remedies to help link to Does Citronella Actually Help Keep Bugs Away? Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Cycles, settings, and features on your Samsung washing machine. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Voluntary Recall of Certain Top-Load Washers. Report a dangerous product or product-related injury on. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. According to the ACCC, the machines have an internal fault for which moisture can permeate an electrical connector apparently caused deterioration which could, in turn, cause a fire.. BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available, http://www.samsung.com/us/support/tlw-sw-update. The plastic frame that holds the glass is broken where the left hinge is and the hinge is popping out. There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. . The company confirmed Friday it issued a voluntary recall for 2.8 million washing machines because the top of the appliance. This article will go over the Samsung recalls and what they entailed. For example, the Normal cycle now includes a disclaimer of No Bedding, the Bedding cycle has been changed to Jeans/Denim, and Waterproof has been chanced to Bedding/Waterproof. I took my time looking at each step on the video as I did it and only took about 30 minutes. . 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty Home > Voluntary Recall of Certain Top-Load Washers. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. Q13. Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . Editor's Note: This article originally appeared on Consumerist. We respect your privacy. Samsung has mailed more than 2 million Home Label Kits to our known customers. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Get Notified About Each Recall via Email. Trending price is based on prices over last 90 days. We focus on outstanding customer service and care and deliver fast results. Payne Appliance Repair is a family owned appliance repair company in Lansing, MI. The model and serial numbers are found on the washers label attached to the inside of the top lid. Awesome! Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. The washing machines have mid-controls or rear-controls. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. And @StevenLoi said he was offered just a $36 rebate on his washerand only an additional $100 loyalty bonus if he stuck with Samsung. Samsung Washing Machine Drain Hose. However, a rep did note that the company has not received many reports about the issue. Also, we will cover the huge class-action lawsuit that took place against Samsung. So for now my niece has a like new washer. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. eally the hardest part of this repair iswell there is not a truly hard part. 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Another recall for Samsungthis time, exploding washers. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturers warranty, regardless of the age of your washer. 11/4/2016 Samsung Top-Load Washing Machines. The rod can slide right out, he said. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. Please check with your terms and conditions for details. Still can't find the answer you're looking for? Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. Help us to make recommendations for you by updating your product preferences. When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. Samsung has mailed more than 2 million Home Label Kits to our known customers. I saw a Samsung Washer pushed to the curb. Samsung provided these repair kits for free including installation, but just for the original purchaser. and it has the recall standard satisfied. The second scenario is a rebate which can be used to purchase a new Samsung or even other brand washer. I found several. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. All for the less than $15 cost of this kit! Click next to e-mail us. Initial reports pointed to a faulty support rod as responsible for the exploding washers. Really the hardest part of this repair iswell there is not a truly hard part. Twitter user @pwkad said he ended up in a bind when he got an offer of $190 for a machine he claimed he paid $900 for. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. $11.95. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. What are the first 5 digits of your serial number? Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Find the best Samsung Washer Repair near you on Yelp - see all Samsung Washer Repair open now.Explore other popular Local Services near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. Click Next when done. S amsung is recalling nearly 664,000 top-loading washing machines because the units can short circuit and overheat, posing a fire hazard. Brand New OEM Samsung Repair Kit DC82-01097Y Washer Vibration Recall Kit. Fits models Samsung top-load washer models: 3282689, AP5623264, PS4221572, EAP4221572, PD00007282, DC97-16350C, WA400PJHDWR/AA-01, WA400PJHDWR/AA-02, WA400PJHDWR/AA-03, WA422PRHDWR/AA-02,