Waiting to hear what the dealer says now. And to note, we do take very good care of our cars. Battery has been replaced every year. I also had it aligned after putting new tires on it. Stay away. Since 1990, the Ford Explorer has been the vehicle of choice for millions of families. As I was driving my electronic power steering system went out causing me to be unable to steer my vehicle. This did not help. 2013 Explorers are not worth the money. Second instance was in mid may 2021. I'm hopeful this all works out. As stated above, check with Ford to ensure that the vehicle you are considering buying has already had all recall work completed prior to purchase. I will be turning the vehicle and there is a pop sensation underneath. Power assistant steering, or power steering, is a system designed to make it easier for the driver to steer a car. The only warning was a message on the dash saying "lane keeping syst malfunction" and "steering assist fault." If you notice a dashboard warning light or you are having trouble controlling your vehicle, you want to know how to fix a power steering assist fault. I had the truck towed to Quirk Ford in Quincy Ma. Drivers have reported power steering failures while driving requiring repairs costing thousands and causing difficulty steering at highway speeds. Along I-95 in South Carolina at about 11pm the steering seized with our family in the car. What does the Power Steering Assist Fault Message mean? The "advance trac" light came on and hill assist and traction control. First three months it had to have the throttle body replaced and sensors replaced in the bumper. However, you should never work on the hydraulic or electric power steering system if you arent sure what you are dealing with. A number of drivers have described their experiences online: The auto defect attorneys at Gibbs Law Group have over 20 years of experience representing drivers against major vehicle manufacturers such asHonda,General Motors,Hyundai,Toyota,Kia, andFord. The steering wheel sticks in certain positions while driving, requiring extra force to maintain the vehicle's direction. If you hear a strange sound while turning, the problem could be a bad belt. Download the CoPilot app and compare vehicles in your area, get notified about great deals, set alerts for new listings, and chat with experts for real-time advice. Issue is worse at highway speeds, creating a dangerous condition that was getting progressively worse. Please also check out the Someone, if they haven't already, is going to die from this issue. With all my might, I was able to direct the car to turn to the right a little so I could get into a convenience store parking lot where I lost all ability to move the wheel in either direction. I took the vehicle to a licensed Ford Dealer and was told that the electronic steering rack would need to be replaced. It was quickly diagnosed over the phone but still took it to get looked at, at Ford . It use to work just fine before the firmware update that took 30 minutes. According to Ford, these vehicles had electric power steering assist systems that may shut down as a result of a steering motor sensor fault. As a result, [i]f the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash. So, when it came time for our summer vacation we actually considered renting a car because we still didnt think it was right. So, the issue seems to have finally gotten under control. 5. An exhaust odor investigation currently remains open on the 2013-2017 models. Both the hydraulic and electrical power steering systems contain fluid to operate correctly. Long story short: they figured out something was probably wrong. Six injuries have been allegedly attributed to the problem so far leading up to the recall. If you cannot find that information, it is okay to use an automatic transmission fluid type atf+4. First published on July 19, 2021 / 4:29 PM. Same problems including multiple electrical failures, exhaust odor, horrendous gas mileage.Not only will I ever own a explorer again I will no longer own a ford. I brought it to a Ford dealership and the parts needed are on backorder with no lead time! I will never purchase another Ford. Otherwise, take it to a local auto repair shop for additional assistance. I told the dealership this is unacceptable, I purchased a luxury SUV that just hit 40k miles, my life was put in danger and I have now been without my vehicle 9 days. The most recently reported issues are listed below. The vehicle is available for inspection if requested. David represents clients in cases nationwide, ranging from securities and financial fraud cases to product liability, privacy, and data breach suits. 1 Steering Noise problem Failure Date: 04/05/2021 which is the dealer I purchased it from and have all my services done and they informed that there is no recall for this. I brought the car to dealer and they said it was the battery, not putting out the right voltage. To avoid this, listen closely for any grinding of popping noises while test driving and ensure that the steering is able to fully lock in each direction easily as well. He said it was in a bad bind. Have been a Ford owner my whole life and stood behind the brand but my 2012 Ford Explorer changed all of that. Summary: Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. Went out to leave in Explorer. 2015 Ford Explorer bad quality and electrical problams. A drop in your power steering fluid level indicates a leak somewhere in the system. Pisses me off so much. If the fluid is full and you checked the other things, this would be your next step. statistics and reliability analysis of the 2016 Ford Explorer based on all problems reported for the 2016 Explorer. The power steering becomes really tough and hard to steer. The contact owns a 2016 Ford Explorer. Made it to a Ford dealership who indicated that a new rack and pinion assembly is required at $2,900. Shop and buy your next car with confidence. Ford said the recalled Explorers were built between 2012 and 2017 at plants in Chicago and Russia. I will update this thread as the process goes on. Users on carcomplaints.com have reported that the vehicle will suddenly become very difficult to steer and often requires emergency evasive actions. More severe damage may require technicians to replace the compressor belt. An exhaust odor investigation currently remains open on the 2013-2017 models. This is INDEED my LAST TIME purchasing a vehicle that is FULL of ELECTRICAL EVERYTHING, INCLUDING the POWER STEERING!!! Drivers of 2017 Explorers have reported coolant leak, with repairs costing in the area of $500. Learn how to find a dealership you can trust. There is something else leaking but my husband cannot find it all these things happened to it right after the warranty was over. Sounds like a gem. However, this advanced system isnt free of defects, especially as it gets older. Towed in. Common engine defects among Explorers, notably the 2016 Explorer, include illuminated CELs/MILs; loss of power (TSB 16-0122); fluid and oil leakage (TSB 18-2255; SSMs 47000 and 46253); squealing noises (SSM 48001) or fan noises (SSM 45932); difficulty starting . The power steering went out on I-26 through the NC mountains. My car steering wheel gets hard and the and the symbol said that steering fail. Please also check out the statistics and reliability analysis of the 2016 Ford Explorer based on all problems reported for the 2016 Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the steering rack when steering left. If you are noticing a drop in fluid, you want to fill it back up and figure out whats causing the sudden drop. Todays advanced safety features run off of the power steering, which is why the system is so important. Get notified about new defects, investigations, recalls & lawsuits for the. Since its first introduction, the power steering system has become more advanced. Last, the raised roof racks are flush as opposed to prior years where there is space between the rack and the roof. This prediction is based on data from 2020, 2021 and 2022 models. Steering creaks loudly while turning the wheels, accompanied by loose steering and steering lock intermittently. The problem with the engine, drive terrain, throttle body, and steering system, including pinions and racks, make this terrain management system bad. Its really silly. We paid $700 to fix or bandaid the problem last month. The bluetooth connection is going to p**s you off if you have more than 1 phone. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. This is a safety issue, the car is difficult to control at high speeds and almost impossible to control at slow speeds, especially if you're making a turn. Seven problems related to electric power assist steering system have been reported for the 2016 Ford Explorer. Without strong upper body strength, you can easily have an accident. My issue again is with Ford for knowing they have an issue and not stepping up to Own it. Not happy with 2017 Explorer. No warning lights was illuminated. internal failure pscm 16 ford explorer #steeringgear #repair #fix #fordexplorer #noise #steeringnoisePSCM Power Steering Control Module#fordtechlife #FTL #m. Ford Explorer terrain management system faults include bugs in software, faulty sensors, and temperature fluctuations. If there was a problem, it was covered by the awesome warranty or it was a recall. So good till 120k mi. Are they really going to wait until there is a loss of life or severe injury to address this" On top of Corporate's unwillingness to acknowledge this is a manufacturers defect for which the safety of their customers and their families is at risk, they will not even consider a financial assistance program to partially fund the approximately $2,500-$3,000 price tag of rectifying; not to mention the backorder on the part needed. There is so much maintenance to be done on it. This part was recalled due to excessive complaints and is fully detailed by Ford. He pulled to the side of the road. With no damage seen technicians will use a tie harness to provide more clearance between the harness and compressor pulley. This was followed by an Avtrac failure orange error and two other orange warning lights illuminated on the dash. It stayed locked, about 15 degrees to the right, and would not free up. If you have a power steering leak and 2016 Ford Explorer problems, you may not be able to turn the wheel with the desired force, leading to increased crash risk. While driving to the nearest Ford dealer to have it checked out, if failed again. Ford just kept it for almost three months because they couldn't determine what was wrong with it and now my 3 y' old car has a new engine. The issues have not resulted in deaths to Fords knowledge. Ford dealership acknowledged that it was a very common issue and was easy to diagnosed . The failure mileage was approximately 88,740. At the end of our guide, we cover the approximate costs of repairing the system based on what must be dealt with. I called the dealership and long story short they told me there is nothing they can do until it happens again. This can give you very valuable information so you dont have to waste your money. The contact owns a 2016 Ford Explorer. This is an expensive fix that owners claim happens at relatively low mileage. In certain cases, they may also replace the battery cable harness in addition to the other fixes. The bluetooth NEVER works right. The two front windows stick 3/4 of the way when cold. Electric Power Assist Steering System problems, statistics and reliability analysis of the 2016 Ford Explorer. Hydraulic Power Steering - Differences, Pros & Cons. Ford has recalled earlier model year Explorers with power steering problems before. This came as a shock since the vehicle only has 63,000 miles on it. 2016 Ford Explorer problems: most common reliability issues. The initial investigation launched in 2016, and was closed in 2017, a couple months after the current investigation was launched the same year. My frustration is my input was not requested for this. Gilbert Smith is a New Mexico-based automotive journalist who enjoys writing about cars, trucks, and SUVs. Here are six of the most common reasons why your Explorer's steering wheel may be hard to turn . The vehicle would always go into drive but had no steering. Tire pressure fine and temps up to 35 deg. 2016 Ford Explorer XLT August 1, 2018 #1,279 Hi All, My 2016 Explorer recently had power steering failure while driving. It covers over 36,000 models in North America. 2016 Ford Explorer, around 40,000 miles my complained about a noise coming from the steering and I never heard. I was unable to turn the steering wheel in any direction as if it had completely seized. The 2013 Ford Explorer saw power steering failure in hundreds of units, with the problem persisting until the launch of the 2017. Its important to check the power steering fluid often, and you should top it off whenever necessary. I was driving my 2016 Ford Explorer to the end of my driveway when the steering system locked up. The dealership went to Ford for assistance opened up a case. Ford motor Company has the worst warranty and 0 integrity! If your vehicle uses parallel parking assist, lane assist or other advanced technology, the EPAS system might play a role in the operation. There were no steering other than manual which was quite difficult to steer. Fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. I paid for the battery. Additionally, luxury cars are almost always more expensive to fix, not only because of the pricey parts, but also because you need a special mechanic to work on the system. The warranty that was offered with it had hidden exemptions that were not talked about or shown to me and things like a door hanging were not included. I had to have the hood repainted because the paint start to chip. I don't have another 1300 dollars to purchase. The NHTSA is currently running the second stage of an investigation into an exhaust odor reported in the cabin of a number of Ford Explorers. Power Steering Failure Causes. The most recently reported issues are listed below. They indicated 2 - 3 weeks but that was a guess. We search every car at every dealer so you don't have to, we give you data and insights you won't find anywhere else, and we rank every car so it's easy to find the best car at the best price. This investigation includes roughly 83,000 units from the 2011 model year Explorer. nearly-new cars at significant discounts off MSRP, Here Are The Chevy Avalanche Years To Avoid, The Top 3 Least and Most Reliable Car Brands, The Most Common Problems with Used Ford Explorers (And Which Year Models to Avoid), Nissan Frontier Towing Capacity: What To Know. Again, should you have concerns contact your local Lincoln dealership, Fords recall website, or the NHTSA site. Of them, over 550 cover steering issues. Not enough room even though it seats 7. The way the crash happened, I'm lucky to be alive, but how is this not a recall" How is there not a safety feature to allow for manual control of the steering if the electrical system dies" Scariest moment driving by far, a roller coaster I wish to not be put on again. It does not replace safe driving. Considering he could have been hurt while driving and the steering went out has me thinking to get rid of it ASAP. The dealer was notified of the failure and informed her that the vehicle was not under recall or warranty. 1.2 million 2011-2017 Ford Explorer models were recalled due to an issue that causes a loss in steering control, increasing. Bad o2 sensors. If you can find anything unusual that could be the cause. (Heres What Causes it). RELATED: 7 Symptoms of a Bad Serpentine Belt (& Replacement Cost). Complaints are similar and involve a sudden lack of power or rapid deceleration that requires owners to take their vehicles down to a Ford dealer for a full diagnosis of the issue. Take the alignment tool from the kit. Ford needs to recall this now! A founding partner at the firm, Eric has negotiated groundbreaking settlements that favorably shaped laws and resulted in business practice reforms. And 2015, with over 230 complaints. If the steering fluid isnt topped off completely, you could start running into trouble. Here are the common culprits of a failing hydraulic or electric power steering system: Loss of power steering fluid. Ford recalled 34,939 of its 2020-2021 F-350 Super Duty trucks with a 6.7-liter engine and single rear wheel axle due to a weld issue. Making up 323 complaints out of 1,214 total, steering issues are the leading cause of concern for 2016 Ford Explorer drivers.Reading through the complaints you'll find the same story over and over again: the owner is driving on the highway when suddenly the wheel becomes very stiff. No substantive data or actual evidence has been obtained to prove a link between crash allegations and carbon monoxide poisoning. said he would not let us drive it anymore after I offered to pick it up and wait on the rack to get here. I am thankful no one was hurt, but not really too comfortable with the dealer saying its a voltage issue. Ford just announced two recalls involving almost 775,000 Explorer SUVs and another for 2020-2021 Lincoln Aviator SUVs. This Explorer has been in and out of the Ford service department at least 10 times. tends to be a pretty straightforward process: you pump the oil fluid out of the power steering fluid reservoir, then refill it with fresh power steering fluid and replace the cap. 2016 Ford Explorer (Page 1 of 19) 10.0 really awful Crashes / Fires: 7 / 0 Injuries / Deaths: 5 / 0 Average Mileage: 42,345 miles About These NHTSA Complaints: This data is from the NHTSA . Luckily it happened in residential area, no body got hurt, as well as my familly, I was Able to tow it to the ford dealer in Illinois, diagnosed it a week after as electric power steering failure, cost is around $3000 to repair, and part is on national.back order, This has been a common safety issue for part failure for the 2016 Ford explorer and up, but ford refuses to open an recall, its all over the internet same part issue and same model cars people have been suing and reporting it to Ford, dealer quote to repair is $3000 plus tax to repair, on today's date 01/01/2023 and no transportation since 12/26/2022, its more of safety concern than just a part failure if it happens on a highway speed/road and steering seizes than just a part failure without a warning. Eventually I was able to drive it as it warmed up. The dealership is now escalating to find out what more they can do. At 37,706 miles had to replace rack and pinion gear assembly. If theres a leak, you need to repair this problem before you refill the system. Complaints can be spread across multiple & redundant categories, & are not organized by problem. I have a 2016 Ford Explorer and while driving on a highway, I had several alerts come on the . I have significant bruising from the seat belt impacting my right side hip, my mirror dislodged and hit me in the head, seat airbag bruised my left shoulder, and my neck is about as sore as it can get. I was able to pull off on to a side road, barely and throwing my back out in the process. Until I turned it on one day at a sonic drive in and would not steer . (CNN) -- Ford has recalled nearly 775,000 of its popular Explorer sports utility vehicles around the world following reports of six injuries related to steering issues in North America. What I hate is the ford sync. The touch screen goes blank often. I had it towed to the dealership & was told it needs a new steering gear. My Explorer has 65000 miles on it and it looks like this is a common failure for this vehicle. (things to consider before ever buying a Ford again). This appears to be a known problem to the vehicle manufacture but no recalls have been put out. The remaining recalls took place in Europe, South America and other international markets. They refused to do anything. . I had my car in for service 9 days earlier and they swear they couldn't detect the issue because it wasn't visible until they opened the assembly and saw the corrosion. You can even get immediate notifications when a vehicle youre interested drops in price, or when new vehicles become available that meet your requirements. The dealership said it was a "internal electronic failure in the steering rack". Ford isn't aware of any fatalities related to the faulty cars. In most car models, you will need to remove the steering wheel in order to access it. 2016 ford explorer, our family vehicle, my spouse was driving back home with kids in the back, approximately 20/25 miles per hrs, the steering all the sudden seized up, and no power steering assistant, since the steering system all electric rack and pinion, the dash board gave a message, no traction control, all terrain system not available, service steering assist. Several messages appeared on the display such as driver assist failed, traction control on light enabled, traction control off light enabled, uphill assist message, and several others. Tl the contact owns a 2016 Ford Explorer. 2016 Ford Explorer Reliability We expect the 2023 Explorer will be much less reliable than the average new car. The auto defect attorneys at Gibbs Law Group are investigating reports of power steering problems in 2016-2018 Ford Explorers. The reports are all over the place, but most of them point to a coolant leak. Handles horrible on water or ice. The exhaust odor isnt just a problem because it smells bad. The vehicle was taken to an independent mechanic to have to have a diagnostic performed. On top of that, Car Complaints says that the average cost to fix this issue was about $2,100. I will share that the Service and Parts Department at our Dealership sat passively waiting for the part to come off of backorder, but if you look, you can find them. Transmission issues, compute ecu issues, Power takeoff unit replaced. I think this should be a recall. Reliability analysis of the failure and informed her that the electronic steering rack would need to repair this before... Is something else leaking but my 2012 Ford Explorer not under 2016 ford explorer power steering failure or warranty auto defect attorneys Gibbs! Dealership said it was covered by the awesome warranty or it was a message on the 2013-2017 models Explorer. 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