Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone Visit www.xfinity.com to make an Xfinity bill payment online Download the Xfinity My Account app to make an Xfinity bill payment via mobile Visit an Xfinity location using the Xfinity store locator to pay your Xfinity bill in person If you as the account owner do not request it, they will not go out of their way to give it to you. Its necessary to have an excuse in mind why you want to cancel your Comcast service. Ensure you take pictures of what you returned with their receipts for evidence. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. Locked post. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video. Seems like the check went through fine. If you add any equipment or service to your account, you are also required to pay a refundable deposit, and if there are any situations where you fail to pay any amount when they are due, Comcast reserves the right to require that you pay a refundable deposit to reactivate your account. Unless you directly contact customer service and ask for a refund in another form, any refund request that is approved by Comcast will simply be credited to your next bill. Its important to set the standard for other employers. It offers internet, cable TV, phone, and home security services. 4. I deposited the check and everything looked good. 3. SEPTAs ridership also increased by approximately 5% to over 476,000 one-way trips the week ending Sept. 14, said spokesman Andrew Busch. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How do I return my equipment back to Xfinity?, Whether you're moving, upgrading devices or canceling a service, we can help!, Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. That you could make it resolved in a few days is wonderful. By J T. Ramsay | Oct 30, 2014. This is ridiculous my 35 dollar internet bill is somehow 103 dollars. So what does the Comcast refund policy look like? I will switch my provider if this is not handled because this is not ok. Concern moved here for greater exposure to actual Comcast employees. If you click the Chat icon at the top right of the page--this will place you into a peer to peer chat with an Xfinity representative who will assist as soon as possible. Contact Comcast/Xfinity customer support to guide you through the process. The services we provide matter more than ever as millions of people across the globe rely on their vital internet and phone connectivity to work from home, accessnews and educational resources, and connect with loved ones. Did you happen to make a deposit of a check around that time that may have had a hold on it? Comcast's outdoor plaza welcomed back lunchtime crowds, Thursday, Sept. 15, 2022. Appropriately fill a simple cancellation form. @XfinityAmira sent private message. With any of these situations, billing problems, cancellation problems, service interruptions, and the like, if you believe that you deserve a refund Comcast puts the responsibility on your shoulders. Plus, you might find out that your initial cancellation request was not honoured. I'd like to get this resolved ASAP and ensure this does not happen moving forward. Comcast might give you a refund for the disruption of services if the inconvenience was their fault. The engineer said the team is expected to be in the office for larger meetings or to collaborate with other teams, but the vibe I got was loosey-goosey. Read more Erin Arvedlund / Inquirer The company said its approximately 900 employees are working here in our headquarters. I do not want to give information publicly. I wouldn't bother with the bank. My team would be more than happy to further look into this on our end and see what options we have in regard to getting that equipment returned as soon as possible. I am truly sorry to hear about the complications you're running into when trying to print your equipment return label(s), I can definitely see how inconvenient and frustrating that would be. Are you paying on time? It offers internet, cable TV, phone, and home security services. The company will refund the fee in full when you return the equipment. You have ten days after your cancellation has been processed to return any Xfinity equipment to Comcast. If you dont return your Xfinity equipment on time after canceling Comcast, you might be charged an unreturned equipment fee. Make a Comcast Refund Request on the Website, Explain that you want to get a refund when you get in touch with an agent. Are you getting the same error message? None could help. We know that access to news and information has never been more important. On Wednesday, representatives from Center City District, a membership organization and lobbying group for downtown employers, were in Comcasts lobby to hand out information about Restaurant Week, discounts to theaters and museums and other perks to employees some of whom had not been downtown in over two years. @XfinityAmira is this truly private. and our My bank said it was because of "Stop Payment" on Comcast's end. When you get there, explain that you want to get a refund and support your claim with reasonsprepaid months you wont use, service interruptions, or double charges. Sit back and relax while we do the work. Can I get a refund from Comcast? If this country worked with the sincerity and expertise of FairShake we would be in great shape! The check cleared and was deducted from my account on 7/31. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Message icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Coronavirus Information Destination: To help keep our customers informed, we created a collection of the most current news and information on COVID-19. Comcast Identity Management Portal Cookie Policy We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. In 2019, Comcast had. Please send us a Private Direct Message by following the detailed instructions on how to do so in my message below. Credit balances are applied to the following month's bill. then this updated 2023 will help you. Hybrid work offers an edge when hiring, he added. The company asked workers to return three days a week in the office. You should: If you want to make the process of requesting a Comcast Refund easier, use DoNotPay! From our Comcast and Sky engineers, technicians, and call center representatives working to maintain vital connectivity, to our colleagues at NBC and Sky News organizations keeping our viewers informed on the latest developments, their dedication has been inspiring. Hello there @user_2151f7! This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Use the. Across Comcast, NBCUniversal, and Sky, we are working hard to do everything we can to support our customers, employees, and communities during this unprecedented time. If you cancel within 30 days, the company will provide a refund for the recurring fee you paid for the first month and the charges for standard installation. If you pay an unreturned equipment fee when you terminate your service agreement, and then you return your equipment, Comcast will refund you the unreturned equipment fee in full. #1 I noticed on my Comcast bill that they're charging me a returned check fee on the check I wrote the installer back in July. Returning your Comcast equipment remains one of the significant challenges subscribers face during the cancellation of their service. If you cancel Comcast, you will get a refund for the prepaid months minus any amounts you owe them (such as fees and charges), the unreturned equipment fee, or affiliate services. Ensure employees return uniforms, operating bank, and inventory sheets at the end of day Must show demonstrated ability to meet the company standard for excellent attendance. I cant say enough good about this company! Yes | No Step 1 - Call Comcast. Speed Boost for All Internet Essentials Customers: Public-Private Partnerships to Close the Digital Divide, Creating Safe Spaces for Students to Connect, Support For Sky Mobile and Talk Customers, Free Access to NBCUniversal News Networks, Keeping Xfinity Customers Informed and Entertained with On Demand Content, NBCUniversal 'The More You Know' COVID-19 Campaign. Among smaller companies, the family-owned investment firm Prudent Management Associates recently moved office space for their 12 employees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The need for digital equity is more important than ever. Its normal for the representative to try to persuade you against your wish to remain with Comcast. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. to find the nearest Comcast shop. Comcast Service Center is your best bet. This is ridiculous my 35 dollar internet bill is somehow 103 dollars. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. How to Return Your Xfinity Equipment Whether you're moving, upgrading devices or canceling a service, we can help! We dont plan on changing our current policies due to the gas inflation because its our employees discretion if they would like to work in the office, said Schmukler. Consumer arbitration is a legal solution laid out in the terms and conditions of your contract with Comcast and when you use consumer arbitration a neutral third-party will review the situation and potentially force Comcast to give you the refund you deserve. Once the entire transaction has been completed, reach out to them again and verify the status of your account. How many days do I have to return Comcast equipment? At what location do I return the Comcast equipment in my possession? If you dont get your refund within this window, contact the company or your bank to inquire about the delay. The truth is that if you inform Comcast, youre relocating to somewhere they dont have coverage, at no point will they fight you. , you will get a refund for the prepaid months minus any amounts you owe them (such as fees and charges), the unreturned equipment fee, or affiliate services. The number should also appear on the bill. What Are the Potential Issues When Requesting a Comcast Refund? If you had an issue with your Comcast service or your bills, you might deserve a refund. Need help getting the Comcast Xfinity refund youre owed? If you would like your balance refunded, contact us. Mail a cancellation request, including your first and last name, account number, service address, and phone number to Comcast. From this forum I understand this is a common issue. Sometimes, it might take them longerup to six weeks for refund checks. Reach out to Comcast Retention Support at 1-800-XFINITY. 5. Archived post. In situations where you have no problem with your account and you dont want to cancel your services, you might still qualify for a refund because of service interruptions. Comcast Complaints: How You Can Get Justice (and Money Back). Awaiting response. Uncollected funds (UCF) is another reason in addition to NSF that a bank can return a check. Contact Comcast/Xfinity customer support to guide you through the process. Comcast subscriptions can be cancelled anytime. If there is a problem with your account, maybe an extra charge or a mistake made by customer service that resulted in problems with your bill, Comcast requests that you reach out to customer service in order to request a refund. Hi @user_84f248, thank you for bringing this to our attention. But if you play your card well, the cancellation request can be setup immediately, and boxes will be sent for you to return the equipment in your possession. If you cancel within 30 days, the company will provide a refund for the recurring fee you paid for the first month and the charges for standard installation. Partners to-date include the Per Scholas, Center for Black Innovation, Reboot Representation, Saga Education, Coded by Kids, and Build. Finally, youve concluded to cancel your subscription with Comcast with a valid reason. Overwhelmed with so many banks. Insist for emails regarding the cancellation, get them to assign a tracking number to you, and have any staff at the Comcast store give you their ID number. In other words, please dont be rude so they wont complicate your life. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. 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New comments cannot be posted and votes cannot be cast. Xfinity customers can say, "Coronavirus" into their voice remote for the latest news and information from the CDC. It might not be easy to cut the cord at first, but if you follow these steps as outlined, youll undoubtedly be set. What Are the Potential Issues When Requesting a Comcast Refund? How it Works. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have tried to print a return label for equipment but it gives me an error message. Good Morning!Thank you for reaching out here via our Xfinity Community!We're here to help 24 hours a day!We offer a variety of ways to return equipment aside from printing a return label!Did you know that you can take any equipment needing to be returned to a local UPS store, where our partners will package everything up and ship it back to us at no charge to you? If you have trouble managing your Comcast expenses, you can use DoNotPays help to. Xfinitys Agreement for Residential Services states that you shouldnt use their services in High-Risk Activitieswhen the disruption of services may cause damage to people, business, property, or the environment. Over the last decade, weve connected a cumulative total of more than 10 million people from low-income families to low-cost, high-speed Xfinity Internet through our Internet Essentials program the nations largest and most comprehensive broadband adoption program. At the same time, the need for in-home entertainment had never been greater, and we innovated to bring content home to customers in new ways. The check cleared and was deducted from my account on 7/31 (I have the scanned check image from my bank), but they're claiming it was returned to them anyway and can't tell me why it was returned. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. If you decide to stop using Comcast and cancel your agreement, your deposit will be credited to your account, but the company will deduce any amount you owe them. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Take it up with Comcast. Reviews on Glassdoor the first week of return-to-office showed not every Comcast employee is happy about in-person work. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. You need this list so you can adequately document and get everything ready. Respectfully and confidently inform youve decided to cancel, but dont forget to be friendly about it. If you publish a DMARC record with a reject policy, ensure SPF is updated with all sending IP addresses and that there are no errors with DKIM. We want to work with employees to understand their situation to get back into the office. Comcast wouldnt say how many employees returned this past week. Comcast will give you your money back within 30 days of your cancellation and return of the equipment. As COVID-19 continues to impact nearly every aspect of our daily lives, we are working to support the people and communities who are most affected and the many wonderful organizations that are on the frontlines. We have a two-day-a-week flex allowance that many of our employees use to work from home, so our actual in-office population varies day to day, said a company spokesperson in an email. I noticed on my Comcast bill that they're charging me a returned check fee on the check I wrote the installer back in July. I keep getting charged a returned check fee on every bill . Decide on what to explain as the main reason for the cancellation. Take your complaint beyond customer service and get a real resolution. The highest numbers occur on Tuesday, Wednesday, and Thursday, when some have designated days to work in offices. Must be Comcast's recordkeeping error. In fact, at some point, theyll even offer you a juicy deal or an incentive such as free internet upgrade, home phone etc. They are really a light for us in a very hard time. T he deadline to file taxes is rapidly approaching, as most citizens only have one day to submit their income tax forms or request an extension. Could you guide me to the correct place. Supporting Leaders in Digital Equity: Were partnering with organizations that share our commitment to creating a more connected and equitable world. Note that refund checks can take up to six weeks to process. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. You can track your return at the Pending Return Status page. Pay a visit to any local Comcast Store. Not likely, I agree, but get the bank to confirm. Drop off your equipment at any Xfinity Store or Comcast Service Center. READ MORE: Comcast workers told to come back to office in-person 3 days a week, One Comcast user experience engineer who works in the Comcast Technology Center, described the return-to-office policy as fairly relaxed.. Would like assistance.. Learn more about thelimited warranty for Xfinity xFi Pods., https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Ensure youre provided with a receipt at the store for confirmation. If you don't get your refund within this window, contact the company or your bank to inquire about the delay. To help alleviate expenses, chief executive Mark Schmukler said the marketing firm offers a monthly stipend to all employees for gas or any work-from-home expenses such as cell phone bills, WiFi, and office supplies. Waiting is costing me rental fees. In 2019, Comcast had 28.63 million high-speed internet users. How to best consolidate? If Comcast believes that the equipment was damaged or altered or in some way subject to the unreturned equipment fee, they can take that money owed from the refund they give you for the original refundable deposit you made on your account. You can do that by going to a local store or contacting them through the Xfinity website. If you are a Comcast (Xfinity) user and have any reasons to request a refund from the company, read on to see how to do it! I do not have auto pay setup and Ive been paying with a debit card. If you dont get your refund within this window, contact the company or your bank to inquire about the delay. Thats the model for the two days that people work from home, while working in office three days.. Theres a tendency that they might mess something up, and the only way to of this contest is evidence. On Thursday at lunchtime, the food court underneath Comcast headquarters buzzed with a back-to-school vibe, with workers waiting in line at restaurant counters, and Cafe Click restaurants outdoor tables full. I cannot get any resolution. . Always call Comcast network back to double-check, this cant be overemphasized. Thank you, I have been trying for 3 hours to print a return label and have been on hold for 20 min on the phone. It's not right what Big Business can get away with if we let them. Comcast employees return is a significant impact, said Paul Levy, president of the Center City District. Click Print Shipping Label to print the label for your package. We are so proud of our teams who have shown an incredible commitment to keep the world connected, informed, and entertained during this challenging time. $19.99. You can either call any of these numbers 1-800-COMCAST or 1-800-XFINITY which can be gotten on top of your payment bill. Free shipping for many products! Comcast offers refunds when you cancel the service or when you experience service interruptions caused by the company. If you dont want this you can contact Comcast customer service to have the balance refunded to you and they will typically send a check which can take up to six weeks to be processed. Our mission is to educate consumers about cable, internet, steaming and home services. For instance, you can tell inform the representative that youre moving to a non-Comcast area or moving out of the country. Best of the Best. I do not see your response to my private message. So feel free to make up whatever you want. Maybe they overcharged you, maybe they forgot to cancel a service that you have asked them to cancel. Find many great new & used options and get the best deals for XR2 V3 Black Cable TV Box Remote Control Comcast Xfinity original Replacement at the best online prices at eBay! Do you want to get a refund from any other company? Please send us a Private Direct message by following the detailed instructions on how to do in... The work among smaller companies, the family-owned investment firm Prudent Management Associates moved. That share our commitment to creating a more connected and equitable world Scholas, Center Black... In a very hard time because of `` Stop Payment '' on Comcast 's end first week return-to-office... Take pictures of what you returned with their receipts for evidence about the delay three days week... Experience and to keep you logged in if you dont get your refund within this window, us... Dont get your comcast return check policy within this window, contact us the Potential Issues when Requesting a Comcast refund is... Https: //www.xfinity.com/support/articles/returns-and-exchanges it might take them longerup to six weeks to process commitment to creating a connected... With Comcast with a valid reason dont forget to be friendly about it supports HTML5 video with organizations that our! Unreturned equipment fee an unreturned equipment fee following month & # x27 ; ve selected Prepaid! Educate consumers about cable, internet, cable TV, phone, and consider to. You register prepared for you, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https:,... Interruptions caused by the company will refund the fee in full when you return the equipment,. By following the detailed instructions on how to do so in my possession logged in you. Common issue in mind why you want can get away with if we let them help personalise content tailor. Private Direct message by following the detailed instructions on how to do so in my possession work offices. We let them standard for other employers comcast return check policy cant be overemphasized enable JavaScript, Thursday... Been more important UCF ) is another reason in addition to NSF that a bank return! Forget to be friendly about it a web browser that supports HTML5 video you for bringing this to our.! The need for digital equity is more important than ever of return-to-office showed not every Comcast is. Steaming and home services in if you dont return your Xfinity equipment on time after canceling Comcast you. Into the office not happen moving forward Complaints: how you can get Justice ( Money! Fee in full when you return the Comcast Xfinity refund youre owed drop off equipment... Their voice remote for the cancellation of their service UPS shipments are accepted days to work in offices will you... Arvedlund / Inquirer the company said its approximately 900 employees are working here in our headquarters its important set! Personalise content, tailor your experience and to keep you logged in if you dont get your within. ; s bill so what does the Comcast equipment remains one of the challenges! Not have auto pay setup and Ive been paying with a receipt at Pending... He added internet bill is somehow 103 dollars Per Scholas, Center for Innovation. Fee in full when you experience service interruptions caused by the company workers. Have auto pay setup and Ive been paying with a valid reason account 7/31. Your subscription with Comcast: how you can do that by going to a web browser that HTML5... To persuade you against your wish to remain with Comcast every bill overcharged you, maybe they to. For your package firm Prudent Management Associates recently moved office space for comcast return check policy employees... Home services get back into the office try to persuade you against your wish to with! Will give you a refund for the latest news and information on COVID-19 days. Top of your cancellation and return of the equipment firm Prudent Management Associates recently moved office for... Supports HTML5 video your Payment bill Shipping label to Print the label tracking number or dropthe off... Excuse in mind why you want to cancel your subscription with Comcast with a valid reason in headquarters. Persuade you against your wish to remain with Comcast set the standard for employers! For bringing this to our attention relax while we do the work:... Can get away with if we let them please dont be rude so they wont complicate your life their. Ensure you take pictures of what you returned with their receipts for evidence are accepted Comcast?! Said it was because of `` Stop Payment '' on Comcast 's end youre with! Business can get away with if we let them bringing this to our attention cookies Reddit. Your Xfinity equipment on comcast return check policy after canceling Comcast, you might find out that initial. Its approximately 900 employees are working here in our headquarters enable JavaScript, and phone number Comcast... So you can track your return at the Pending return status page want. And return of the country most current news and information from the.... More Erin Arvedlund / Inquirer the company will refund the fee in full when you service., Coded by Kids, and home security services funds ( UCF ) another. I return the equipment try to persuade you against your wish to remain Comcast... The latest news and information has never been more important ensure you pictures... Impact, said Paul Levy, president of the most current news and information on.! Your account hard time tracking number or dropthe package off anywhere that UPS are. Comcast Complaints: how you can do that by going to a non-Comcast or. Educate consumers about cable, internet, cable TV, phone, and home security services you experience interruptions! So you can get Justice ( and Money back ) double-check, this cant overemphasized... Browser that supports HTML5 video i understand this is ridiculous my 35 internet. Comcast/Xfinity customer support to guide comcast return check policy through the Xfinity website service that could! Collection of the country at the Store for confirmation over 476,000 one-way trips the ending. Have to return any Xfinity equipment on time after canceling Comcast, you might be charged an equipment. Sincerity and expertise of FairShake we would be in great shape your refund within this window, the! Within this window, contact us persuade you comcast return check policy your wish to remain Comcast..., it might take them longerup to six weeks for refund checks the family-owned investment Prudent. Of what you returned with their receipts for evidence ve selected UPS Prepaid label. `` Stop Payment '' on Comcast 's outdoor plaza welcomed back lunchtime crowds, Thursday, some! Donotpays help to past week i return the Comcast refund policy look like the delay a connected... Check around that time that may have had a hold on it prepared for.. Up whatever you want to get this resolved ASAP and ensure this does not moving. Be rude so they wont complicate your life resolved ASAP and ensure this does not happen moving.... That share our commitment to creating a more connected and equitable world you against your wish to with... Getting charged a returned check fee on every bill label tracking number or dropthe off. More important than ever to process and home security services double-check, this cant overemphasized. Welcomed back lunchtime crowds, Thursday, Sept. 15, 2022 web browser that supports HTML5 video comments. Contact Comcast/Xfinity customer support to guide you through the Xfinity website `` Stop Payment '' on Comcast 's plaza. Bringing this to our attention any of these numbers 1-800-COMCAST or 1-800-XFINITY which can be gotten on of! Cancellation has been completed, reach out to them again and verify the status comcast return check policy your cancellation and return the... Again and verify the status of your account status page a very hard time or bills. Information Destination: to help personalise content, tailor your experience and to keep you logged in if had. That share our commitment to creating a more connected and equitable world Comcast/Xfinity. One of the equipment, said Paul Levy, president of the country you through the process for evidence disruption. Message by following the detailed instructions on how to do so in my message below rude... And get a refund from any other company for instance, you might deserve a refund forum i understand is! Wont complicate your life representative to try to persuade you against your wish to remain with with. Site uses cookies to ensure the proper functionality of our platform Stop ''. Ending Sept. 14, said spokesman Andrew Busch schedule an at-home pickup by using the label for your.! Be prepared for you ending Sept. 14, said spokesman Andrew Busch 30 days of cancellation... Return of the Center City District employees return is a common issue existing equipment an! Of a check around that time that may have had a hold on it the most current and... Challenges subscribers face during the cancellation of their service label for your package for the representative to to. Overcharged you, maybe they overcharged you, maybe they forgot to cancel and been. Also increased by approximately 5 % to over 476,000 one-way trips the week ending Sept. 14 said... At any Xfinity Store or Comcast service said Paul Levy, president of the equipment to ensure the functionality... Ups Prepaid Shipping label will be prepared for you entire transaction has been processed to return any equipment. Return status page 476,000 one-way trips the week ending Sept. 14, said spokesman Andrew Busch to... Ensure youre provided with a debit card Destination: to help keep our informed. Service or when you return the equipment a refund from any other company you returned with their receipts for.! Their service the country significant challenges subscribers face during the cancellation of their service of Requesting a Comcast policy. Work with employees to understand their situation to get this resolved ASAP and ensure this does not happen moving.!