At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. Customer service is a joke. DO NOT BANK with them. I got this card as a form of payment for doing Uber eats deliveries, so didn't actually go looking for it. I am account holder and use go bank as a 2nd option from my bank card. Copyright 2022 GoTo Group, Inc. All rights reserved. Enjoy reading our tips and recommendations. Never had any issues what so ever. And i can't get in contact with anyone & the few times I have reached a real person & they hang up on me because they can't give good reason as to why my refunds have not gone back into my account when weeks before they had been returned back from the merchants. This is a little late but I figured Id write a review anyways. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. *Attention* The services that you receive from this bank are horrible. Deposit was released and the pending charge disappeared. Both my husband and I have one and have had it for over a year. I'll be moving to a different bank ASAP. If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. While it costs nothing to make a direct deposit into Go or Go2 bank. company's ranking on BestCompany.com is determined by the reviews of its consumers. Phone support is available at any hour, and the bank also has live chat on its website for signed-in customers. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. They have stated that they won't open any cards or accounts with me in the future. I called the customer service agent and they gave me an email to send my verification to. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. This has. This experience was not without its delays and frustrations. The app also includes the following helpful, and unique, features: The app is available for both Android and iOS. Opened an account with Go2Bank, different story. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. Reason go get gas the card declined but money is on the card. Online access and identity verification (including SSN) is required to open an account. Horrible, this bank is stealing from me several times. So when the payee tried to cash the check on the 5th, everything was already taken care of. they said that my account was frozen so my paycheck wont go in. I just filled out my 3rd dispute form in as many months.. For the same Fraud! You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. Unique for an online banking service, GoBank has a massive free ATM network available for its customers. We have had our ups and downs such as compromise alerts and freezing accounts. You cannot even speak to a human being! GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Im not sure whats going on but I cannot get into my account today. If you use this bank I would suggest a daily printout of ALL transaction and keeping those handy. Go2bank is the worst! This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. Brad Wright !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. Thing is, I haven't done anything that should be deemed suspicious. It's been a while so I can't remember. Contractors & Consultants. Carthage, TX, Taylor Vining I had to issue a check for someone to cash for me. Mobile number verification, email address verification and mobile app are required to access all features. What's going on with there calculations, I'm not touching that $49. Free ATM network of 42,000+. They didn't help me at all. Oktaha, OK, Amy To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. This company is a fraud and all of the customer service agents are in on it. Gobank is awesome. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I asked to be transferred to someone else and she disconnected me. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. So again, please do not bank with GoBank!!!! Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. Call us Contact Customer Support at (855) 459-1334 We're available to help you 24 hours a day, 7 days a week. GO2bank is an online and mobile banking solution. I gave them a 1 star because the 0 star is not an option. Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! San Diego, CA, Sarah Dyer Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). With hidden fees and charges. Box 1070 , West Chester, OH 45071 Anyone can write a Trustpilot review. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. they denied me all the services just 3 days ago. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. There is no way to contact a supervisor or file a formal complaint. Fair Haven, MI, Shaneka Young Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Invoice2go Support - Contact us, we're here to help How can we help you? Just because I called to dispute something I didnt recognize! Just seems like a bunch of scammers. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. Customer service is lousy. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. I actually love this account. Tewksbury, MA, Vidocity Media They are the worst at everything known to man!!!! I mean they never sent the card you think I will ever get my money? When talking to a customer service agent they said that the transaction was done after they reopened my account. I explained that I didnt have another way to buy my medication that literally keeps me alive and I was crying and they just laughed at me and hung up on me when I finally did get a human being. Mobile number or email address verification and mobile app are required to access all features. So now I had to cancel my card. Never again. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Sign up to receive our free weekly newsletter. It is ridiculous. Atlanta, GA, Damaris Santiago Absolutely GO2TRASH. Beekeeping Lady It also didnt help that i couldnt understand very well on what she was saying. They claim they have deposit capability and yet when I used it this bank refused to accept check from an insurance company twice and when asked the reason for refusal it did not give any reason. I've had GoBank for nearly a year and it's been great. Like I said until today its been AWESOME! Dearborn, MI, Arielle Joy All clients can access online statements or setup mobile banking. I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. I run my business with that card, in 10 days I'll be out of business. Terms I sent them the info and called them back. Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. Jeffrey Lockett. Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. Again, everything about gobank is awesome, until you need help. But yet they say your account can never be overdrawn. Thanks GoBank for making my life easier!! With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. So, I might send the check on the 1st to give it time to arrive and then authorize it on the 4th when the money came in. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. Sitting at my desk & paying my bills on my computer. Anyone can do better with an account from a legitimate credit union or local bank. I know it wasn't the number on the Go2Bank website, it was a number for help with a GoBank (same company) credit/debit card. They would not let me have access to my money no matter what said or what I did. Ive been waiting for access to my money for a month now! I didnt use it for 7 months. I am closing the account as soon as I withdraw every penny from the account. They are the absolute WORST financial institution that ever existed. After another 30-45 minutes I FINALLY get through to a human being, who also speaks very poor English, and who tells me the only option is for me to ask the SBA to recall the funds and re-issue them to another bank account. So my question is, just how many American's have been wrongfully locked out of their accounts? Thank you, you have successfully subscribed to our newsletter! However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. 16 digit card number. So my warning to all consumers is to NEVER do business with Green Dot Corp. I'm closing the account and going elsewhere damn thieves. To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. Downside: More fees than usual for a neobank.. Offer valid through April 11, 2023. Its location on this page may change next time you visit. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. There was absolutely no reason for them to close our accounts, all we did was use their services. The Customer Service line provided by Google when I queried "GO2 Bank Customer Service" is: 1-888-280-8260. Lawyer company stash money. She was rude and she didn't NOT do her job at all. Wow. This needs to be reported to whoever is in charge of the online banking . Thats BS. Here are 8 tips for writing great reviews. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Were happy to take your call during this busy time. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. Features include no minimum balance or monthly fee, a Visa debit card, overdraft protection up to $200, early access to direct deposit funds, fee-free ATM use and cash deposits at local retailers. Going to transfer all banking to another card and only keep this to receive the Ubereats payments which I will instantly transfer to an actual trustworthy financial institution. This is super frustrating for customers with questions about instant pay, online purchases, credit scores, points, statement credit, as well as Uber and Lyft questions concerning the Uber Visa Debit Card. My rent was overdue almost a year, and my landlord was just waiting for the no eviction law to end so he could boot me. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! Had direct deposit set up & used for years with no problems.