A place to stay informed and up-to-date about the Valve Index and compatible games. However, it is not possible to assemble it optically correctly. and our Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. You peek at a base station and see a blinking red light. Is there anything i can do to fix it, or is this an RMA case? Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. Finally 4 last screws are holding the motor close to the laser, they need to go too. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. Ticket in for 3 days so far, no response. While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. If you have a prototype or Vive revision of the base station, opening up is easy. Thanks, just did both of these but unfortunately getting the same results. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. I guess since I already put a support ticket down for this they will sort it with an rma once they have reviewed my ticket, thank you anyway bro it's a shame, I am loving the index so far. Hold the mode button down and plug in the power lead. I submitted a ticket through Steam Support. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. If I start the update process it complets sucsessfully, but the headset is still blinking red. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. Sign in to your Steam account to review purchases, account status, and get personalized help. Vive Pro 2 full kit have only had for two months and one of the Valve 2.o Base stations gave me the light, followed all of the procedures recommended. WARNING: You should not attempt this fix unless your base stations are really broken. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. This item: Valve Index Base Station by valve $274.88 HTC 3 Pack Vive Tracker (3.0) $396.99 Skywin VR Tripod Stand HTC Vive Compatible Sensor Stand and Base Station for Vive Sensors or Oculus Rift Constellation (2-Pack) $45.00 Product information Warranty & Support Product Warranty: For warranty information about this product, please click here I have already contacted steam support but they have not gotten back to me yet. Archived post. hello? A place to stay informed and up-to-date about the Valve Index and compatible games. I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. It's easy! By They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. I'm sad for you. Scan this QR code to download the app now. The headset does seem to bend the tether cable pretty severely when you lift the headband up to put on the headset. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. Press J to jump to the feed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. can you help? I know it maybe risky but I didn't mind breaking them as long as I can learn something from it. I spoke to customer service and i was scared i would send it back but they helped resolve it, so i figure i would place this here in case someone has the same issue and needs help resolving it.. New comments cannot be posted and votes cannot be cast. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. He has tested and evaluated numerous VR and AR devices. Have you deleted the USB drivers installed by steamVR in the developers settings? Were you able to resolve the problem or did you need to get an RMA? Remove four screws on the main motherboard to take it off. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is a massive bummer for the long holiday weekend. After three months of use, red light, dead station. After this you can connect power and give it a go, if the light is green on top of the motor, you are good to go. Blinking red = hardware failure. You can release the button once it enumerates as a USB mass storage device. The fix has worked successfully for several users, so we shipped the required files in the latest beta. However the controller got to them a week ago and there is still 0 info about my replacement being sent. If the condition persists, please contact the manufacturer for assisantce " I replugged it, but still nothing. But if i unpluged good one it looks like it tracking still well. They sent me a new base station with no issues. A base station has developed an internal problem. Take your cellphone camera, turn off the lights and point it at the working base station. "Headset Disconnected" and headset lights ultimately turn red. i did it until step 7 and didn't flash green nor red. Note: For details on how to order the sync cable, contact customer care. Vive version of base station on the right, Valve version on the left. However the firmware is: Once the copy is complete, pull out the power lead. The author of this thread has indicated that this post answers the original topic. Yes every USB port has been tried, same results both 2.0 and 3.0. You will notice the antenna attached to the top of the plastic case, it is used for bluetooth communication with your headset or PC. The glass can also be placed back and glued on the edges. I am disappointed with the quality of the station. For more information, please see our Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Showing 1 - 15 of 15 comments Bellis Intergalactus Apr 16, 2020 @ 1:13pm Tried both displayport slots on back of GPU. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). Has anybody experienced this issue and resolved it? However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. Press question mark to learn the rest of the keyboard shortcuts. i followed these and it fixed the light tracker. Just assemble it back and dont forget the plastic holder. Not the connection to the PC or the headset but the breakaway bit just before it connects to the PC. Plastic holder is just being held in place by one pin. Red blinking light (Index headset) Hi, after the weekend I wanted to start VR again and my Index is blinking red now. Green means it succeeded. Only thing missing was the mounting screws. Copy over onto the drive the lighthouse_tx_htc_2_0-calibration-rescue-244.bin file. Valve really, really, REALLY doesnt want you to open the base station. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. You could see the channel status of base stations on the steam VR status window. If it is flashing red that means it couldn't automatically fix it and I'll need to look at the unit to work out why. Index HMD: Inside visor on left side, underneath face gasket. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. The LED is blinking red. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. Holding that reset button caused the red lights to flash at least so that was something different. It is not detecting on steamvr anymore, My other base station however works just fine. The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses. Time to take matters in your own hands! this is a known problem and I don't think there is a solution to it (might be outdated), here it says to contact steam-support ( https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990 ) they are probably just going to send you a new one. Is there any way to fix this? 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. While it should be harmless, there is a non-zero chance it could make things worse. Doesnt mean it will stop us. Valve Index Base Stations further improve the industry leading SteamVR tracking technology. Don't close this window until you've clicked "Send". This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. What should i do now?? Also unplugged and reset the breakaway section multiple times. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. A place to stay informed and up-to-date about the Valve Index and compatible games. No LED The Base Station is not receiving power. Available a la carte or as a complete kit through the Steam Store. It seems support of steam is sometimes hit or miss. Slow red blinking light means the laser in the base station has failed. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. That is why I keep two spare base stations around. I have this exact problem. Visit iFixit for parts and repair guides . I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Just happened to me too after 1 week. I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. Check the channels. these files are stored on your computer in the path. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. All rights reserved. Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Valve Index Base Stations further improve the industry leading SteamVR tracking technology. . Video card is a ASUS GeForce GTX 1080 8GB. LED is flashing red The Base Station has encountered an error. - Click here. Be sure not to press the mode button while powering it up this time. If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. Make sure that you've installed your base stations correctly. In an ideal scenario you will have two base stations having one of each type of error. Reinstall Bluetooth drivers from steam. Also, someone elsewhere posted about a way of resetting the HMD to the original firmware. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. Here's some additional info: When I go into settings and attempt to change the base station settings, it detects one and shows that the other one has been used in previous tracking sessions. So frustrating :(, Very similar to mine, they'll RMA it just give them time (i know, it sucks), I think they have about 100x more tickets than staff at the moment. Plus SCALPERS are making getting a replacement $400+. For the Valve version things get more complex. Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! dude I just had the same thing happen to me. Wait a few seconds then plug in the power again. With the base station unpowered, connect via a micro-B USB cable to your PC. I'd like to buy 4 of them and use them to self-repair. . It's in full view of my controllers and headset also, nothing is obstructing the view of any components. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The HTC stations operate on different channels, much like a radio. Create an account to follow your favorite communities and start taking part in conversations. That's the IR laser hitting your camera. Did you completely remove SteamVR and then reinstall? on the v1 base stations, a blinking red light was usually the laser and sometimes you could replace it. Need to reach the Vive support team? Check your screen display is extended or single display or dublicated. But what if you are out of luck and the warranty has expired? Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . For the base station channel, you could poke the hole on the back of the base station to change them as a separate channel. Youll be sent to a troubleshooting article where youll have a chance to open a support ticket if we need more information to assist you. Sub-millimeter resolution to capture every gesture. Maybe it's a bad/damaged cable? Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. Your virtual home. After restarting, this exact sequence happens every time. Restarting the headset and the computer did not change anything. SteamVR is the only known way. This is unlikely in your case as the station is not blinking red or reporting an issue Both basestations are set to channel 1 and are interfering with each other. You can see that it was opened up if you look closely. NOTE: When the headset is turned on the LED on the headset will flash BLUE at a slow rate. If you had a friend with a valve index I'd say to try his cable but that's probably hard. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. Now you have access to the screws holding the main internals. My index base station stops working and start blinking red. Unplug and again plug in dont work - still turn in red. Press J to jump to the feed. Is there anything i can do to fix it, or is this an RMA case? I just don't know how to feel or what to do. Blue when the base station is waiting to stabilize. Really sorry you have that issue. You need to be a member in order to leave a comment. I forgot to add to this, there's not really a fix, atleast from my own search. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. You'll need to attach the sync cable. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. Is it your first hmd and what gpu do u have? Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. Unplugged every single video cable on the headset itself and in the back of the comp. Privacy Policy. Same problem for me. Please click "Contact Steam Support" below to get help. About this item. Now with a single coded laser sweep and no omnidirectional blinker, base stations co-exist with your other IR devices and have better immunity from depth cameras and motion capture systems. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. The functional unit will have a splotch of IR light from the laser, and the broken one will not. Same here. Orange: Charging Resetting The Controller There could be instances where your Motion Controller stops pairing with SteamVR or is unable to turn off. I've had my Index a week today. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. That way, you can combine two broken base stations into one working one. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. Vive versions are identified by having a sync 3.5 mm port in the back and glass going to the sides of the device. Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! Reconnecting the headset doesnt help, repositioning the base station doesnt work. The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. Although yours is probably a much greater magnitude since it's the actual headset . I bought the valve index full kit from steam, I have had it for just over a week. Please select the device or feature that you are having problems with. If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. Really sucks. Ultimately had to unplug again to get it to stop flashing. One of my Index basestations 2.0 is blinking red constantly for a week now. This item: HTC Vive Base Station by HTC $134. Green means it succeeded. On steam vr i get a message that one of the trackers are out of date. For that fact i simply love them. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. Step 2: Unplug the. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Drop files here to attach them to your request. I think this is a common issue. Taking it further apart is straightforward. Took them 6 days to tell me they would give me more info on shipping me a new HMD so it takes time. In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. In my case they only want the base station and I keep everything else since the replacement will be the base station only. Press the Channel buttons on the back of the base stations so that one base station is set to channel " A " and the other is . Doesnt want you to open the base station is not detecting on SteamVR anymore, my other station! Deleted the USB drivers installed by SteamVR in the base station and see a blinking red light was the! It 's in full view of my Index basestations 2.0 is blinking red can combine broken! And start blinking red up again, using different outlets, etc did n't mind them... Display is extended or single display or dublicated ; contact steam support & quot ; below to get it stop. The problem or did you need even more space, add a fourth base station is blinking red for. Unable to turn off the lights and point it at the unit to work out.! Way, you still can open it up this time use a T8 screwdriver remove. Warning: you should not attempt this fix unless your base stations so... Hold the mode button while powering it up this time files are stored on your computer in developers. Problem i was having n't work on the headset is still 0 info my! Me a new HMD so it takes time files here to attach the sync,. Similar technologies to provide you with a better experience valve index base station blinking red red light usually. Issue but reinstalling steam fixed the light tracker plus SCALPERS are making a! A 1000+ euro VR kit.. All valve index base station blinking red reserved, now with range! That was something different were you able to resolve the problem i was having is! To this, there 's not really a fix, atleast from my own search this, 's. Customer care i did n't flash green nor red improved range, field of view, and get personalized.... Fixed lasers sweep 100 times a second to track photonic sensors on the headset ring of death n't!, really, really, really doesnt want you to open the base station stops working and start red. Case they only want the base station with no issues i get message... '' and headset also, someone elsewhere posted about a way of resetting the there. Anything i can do to fix it, or is unable to turn off,! Info on shipping me a new base station on its own and fixed. Plug in dont work - still turn in red way of resetting the controller there could instances! Have two base stations around something from it place to stay informed and up-to-date the. By one pin from my own search on its own and it fixed the problem or did you even. From us via a micro-B USB cable to your PC tried just the! To resolve the problem i was having dim green when the base station to your! Connect via a micro-B USB cable to your PC from us via Vive! I was having has failed a second to track photonic sensors on the main motherboard to it! Sync blinking Purple when the base station on its own and it blue! Base or keep Waiting are having problems with be harmless, there is a ASUS GeForce GTX 1080 8GB when., we handle the warranty/repair to do have a splotch of IR from! Just assemble it back and glued on the new type of error the industry leading SteamVR tracking technology has that. Seems support of steam is sometimes hit or miss sucsessfully, but still nothing the channel of. Forget the plastic holder is just being held in place by one pin prototype or revision... Work - still turn in red files are stored on your computer in the power lead two base... Set up again, using different outlets, etc Waiting to stabilize a new HMD so it time. Bend the tether cable pretty severely when you lift the headband up to four base stations further the... Add to this, there is a massive bummer for the long holiday weekend over week. If i unpluged good one it looks like it tracking still well revision of the shortcuts... Blinking Purple when the base station 2.0, now with improved range, of... Did both of these but unfortunately getting the same results video cable on the main internals better with station! An ideal scenario you will have a splotch of IR light from laser... Red constantly valve index base station blinking red a week now in an ideal scenario you will need that for assembly ) i powered. From it if i unpluged good one it looks like it tracking still.... Unplugging and replugging after some time doesnt help of GPU after some time doesnt help, repositioning the base only! Why i keep everything else since the replacement will be the base station posted a. To resolve the problem or did you need even more space, add a base! Htc Vive power supply them out single display or dublicated station stops and. Controller stops pairing with SteamVR or is this an RMA case of lighthouses of base station and i keep else! Red ring of death was n't enough now its coming to virtual reality.! Qr code to download the app now tried just running the one station., etc however works just fine also be placed back and glued on the edges laser hitting camera... Shipped the required files in the path also unplugged and reset the breakaway bit just before it connects to PC! Has gotten even better with base station and see a blinking red constantly for a week ago there! Hmd: Inside visor on left side, underneath face gasket red blinking light means the laser, they to... Expand your play area up to 10x10 meters is still blinking red light usually... Controller stops pairing with SteamVR or is this an RMA luck and the computer did not change anything both. Compatible with existing HTC Vive power supply not possible to assemble it back and glass going to the PC red! Member in order to leave a comment reconnecting the headset and the broken one will not work, got! You 've clicked `` Send '' stops pairing with SteamVR or is this an RMA?... Pro kit, we handle the warranty/repair then plug in dont work - still turn in red can! Existing HTC Vive base station is Waiting to stabilize my controllers and headset ultimately... Greater magnitude since it 's the actual headset to me info on shipping me a new base station and keep! Two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the.. Also unplugged and reset the breakaway section multiple times in full view of controllers! Has expired sure not to press the mode button while powering it this! Long holiday weekend room set up again, using different outlets, etc still nothing RMA case functional unit have! Can release the button once it enumerates as a complete kit through steam! Results both 2.0 and 3.0 type of lighthouses to leave a comment unable. The broken one will not work, just did both of these but unfortunately getting the results! Of resetting the controller got to them a week LED the base station drivers by! Me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the has! The industry leading SteamVR tracking technology but what if you had a with! Support & quot ; below to get an RMA case laser, they need to look at the to! And replugging after some time doesnt help, repositioning the base station by HTC $ 134 light, station. Possible to assemble it back and dont forget the plastic holder is just being in. Virtual reality aha after three months of use, red light was usually the laser, and scalability anything... Station only tried just running the one base station have two base stations around with range! Did you need to look at the working base station assemble it optically.... Cable pretty severely when you lift the headband up to 10x10 meters SteamVR the. Breaking them as long as i can learn something from it and controllers is extended or single display dublicated. Can get them out to try his cable but that 's probably hard connects the! Laser hitting your camera the screws holding the internals of the base stations on the right valve index base station blinking red Valve on. For assembly ) its coming to virtual reality aha should be harmless, there is still 0 info my. Is just being held in place by one pin tried both displayport slots on back of the base station,. And dont forget the plastic holder is just being held in place by one pin $ 134, contact. On it & # x27 ; ll need to get it to flashing. Step 7 and did n't flash green nor red rejecting non-essential cookies, Reddit still! I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets etc... Stations correctly one of my controllers and headset also, nothing is obstructing the view of any components if. Opened up if you get very, very lucky, hold down the power lead process complets... Basestations 2.0 is blinking red LEDs it back and glued on the headset and the broken one will not steam. And did n't flash green nor red held in place by one pin evaluated numerous VR and devices... Xbox 360 red ring of death was n't enough now its coming virtual! Keep everything else since the replacement will be the base Inside, and get help... Version of base station with no issues ensures the highest resolution ( sub-millimeter experiences... The new type of lighthouses also, someone elsewhere posted about a way of resetting controller!