Don’t be fooled by the “positive feedback” percentage displayed below the seller’s name. Note: Amazon.com doesn't accept returns for items fulfilled by third-party sellers. In practical reality I would think Ebay would side with you - though haven't encountered a situation like this as a buyer or seller. Seller Growth Program & Support Are you a new seller to eBay? This dragged out the process, caused unnecessary stress and confusion. Ebay seller's returns policy doesn't suit me, sir I bought a suit on eBay for my husband but it was shabby – the business seller refused to refund the item Miles Brignall. EBay was so unhelpful and gave conflicting advice. Shopping Cart Integrations ii. Your right to change your mind within 14 days. Resolve a problem We always encourage our members to communicate with each other when there's a problem with a transaction. Buy from a business seller using an auction or the buy-it-now button, and Consumer Contracts Regulations also apply. http://mitopencourseware.web.fc2.com/ http://mitopencourseware.web.fc2.com/feed.rss Fri, 05 May 2017 23:59:07 +0300 GMT Weblog Editor 2.0 Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” As a seller on Etsy, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. http://mitopencourseware.web.fc2.com/ http://mitopencourseware.web.fc2.com/feed.rss Fri, 05 May 2017 23:59:07 +0300 GMT Weblog Editor 2.0 ... •!If you agree with your buyer about the reason for the return, or always accept all returns ... a seller can document the situation, the more likely our customer service team can resolve it in your favor. We do not get a choice in the matter is the blunt answer to the question. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. As a seller, you can accept payments from a buyer's account through preauthorized transfers either on a one-time, regular or sporadic basis. Listing Directly on eBay d. Postage & Returns e. Marketing & Growth Tools f. Seller Protections & Policies 3. 4: Seller’s details. When requesting a return on an item, buyers are asked to select a reason for their return. Return shipping. That might be changing. EBay was so unhelpful and gave conflicting advice. 7. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. Reference Inas other pas post - re: eBay doesn’t care about the truth - mine, yours or anyone else’s eBay has its finger on the scale - in every possible way. eBay Premium Service is only available for use by eBay Top-rated Sellers. All I have to say is beware of buying on ebay because their money back guarantee doesn't … Where are the seller protections!” Getting Started on eBay a. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. If you buy from a UK registered business seller you do. 1. 1. This item was a liquid foundation (makeup). The seller decides whether they accept returns if you change your mind. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. The seller isn't stuck renting out his product AND paying for the privilege. A seller’s return policy should be customer-centric. You do not have a right to cancel within 14 days under the above circumstances. You can find almost anything for sale on eBay, from a piece of fine art to clippings of Justin Bieber’s hair. He opened one and it was a woman’s dress. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. When a problem with your order occurs—it doesn’t arrive or is the wrong item—the victim calls this number. “@AskeBay I’m sorry but to be asked to consider these issues as a seller is just putting a band aid on the problem. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. You will still be able to create and manage your requests and cases in Seller Hub, My eBay Sold and Purchase History. (Unless faulty) I have a buyer who is demanding a refund - because the item doesn't fit. "Buyer doesn't want the item anymore" (return reason codes include "doesn't fit," "changed my mind," "found a better price," "just didn't like it," or "ordered by mistake") Requests meet the seller's listing returns policy; The return is domestic and will be shipped within the US; The buyer pays for return shipping I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. Given the Challenger's extra 300 pounds, it doesn't keep up with a V6 Mustang; heck, a performance package V6 Mustang gives a Challenger R/T a fight. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. Under eBay's own rules buyers are also eligible for a refund if the item's "not as described", ie, it doesn't match the seller's description. You don't have to file any claims with the carrier; it's the seller's responsibility and if he won't take care of it, eBay will make him so long as you ask. You can choose whether to accept returns if a buyer changes their mind about a purchase. Seller Growth Program & Support Are you a new seller to eBay? ebay returns, Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. As a seller, offering Click & Collect won’t cost you any more than posting an item directly to a buyer, and you’ll have access to even more buyers on-site: 61% of eBay shoppers are … I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. Offer an express delivery option within 2 working days for no more than £10. Then send it back with signature confirmation. There are a few subsets of the eBay Seller Protection Policy, but here, we’ll focus on the handling of return requests. It's also worth noting that under eBay's Money Back Guarantee buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's description of it. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. That doesn’t make sense. As a recognised fully tracked, next-day shipping provider for eBay parcels, it couldn’t be easier to start using Amazon Shipping if you’re an eBay seller, but it doesn’t stop there. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. ... eBay does not accept, and is not responsible for, any lost or delayed entries. If I decline the return and the buyer wants to open an INAD case then they can do that and I will lose but I could have just clicked “no” … Ebay will FORCE a refund if required from the seller. As such, eBay protects sellers with specific policies aimed at allowing them to sell with as much confidence as possible. Without sellers, eBay couldn’t exist. “@AskeBay I’m sorry but to be asked to consider these issues as a seller is just putting a band aid on the problem. Paid £800+ for worthless rubbish. eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, the seller doesn't fulfil their returns policy as stated in the listing, or if the buyer doesn't receive a full refund after a return. eBay Seller Protection has always been helpful, but most sellers seem to agree that it isn’t helpful enough. For returns and exchanges less than 30 days old, the customer must contact DB Electrical by eBay messaging. Where are the seller protections!” We would like to show you a description here but the site won’t allow us. Another postie has had one addressed to a colleague but on his delivery. As a seller who doesn’t accept returns ( their policy ) how can they force me to accept a return. Returns. The next step up is the Challenger R/T. Note: Amazon.com doesn't accept returns for items fulfilled by third-party sellers. ebay returns, Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. After she receives the bag and if she doesn't refund you, Ebay will take care of it since she agreed to accept the return. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. You can see specific information per item in Your Orders. A payment for your item is only considered cleared after the payment has been deposited to your account. If you didn't find the answer in our FAQs, please send us a message. Protection you can count on. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. 5,529 reviews for eBay, 3.4 stars: 'Got scammed by a seller who sold me a fake designer item. Don’t be fooled by the “positive feedback” percentage displayed below the seller’s name. They rule by coercion and intimidation- beware the Sam Jose mafia! Occupier refused delivery, he doesn’t use eBay. Ask the seller to make a note on your claim that she has agreed to accept the return- there is an option for the seller for this. You can see specific information per item in Your Orders. But the seller is allowed to continue defrauding buyers. The seller will also pay for return shipping.. The seller doesn’t provide any of that information themselves. If your item arrives damaged and doesn’t match the listing description, or is the wrong item, or doesn’t arrive, you’re covered under the eBay Money Back Guarantee and can return it for a refund. eBay final value fees. This dragged out the process, caused unnecessary stress and confusion. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. We will respond to ALL inquires by the close of the following business day. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. eBay Seller Protection has always been helpful, but most sellers seem to agree that it isn’t helpful enough. It's the seller's responsibility to get it to you safely. That's exactly what they did since I don't have my item and they won't issue a refund. Improved Seller Protection. Shopping Cart Integrations ii. As a seller, you can accept payments from a buyer's account through preauthorized transfers either on a one-time, regular or sporadic basis. eBay’s service provider, a global shipping company called Pitney Bowes, manages the international delivery and customs process from there on. Getting Started on eBay a. I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. To qualify for eBay Premium Service, listings must: Offer a free domestic delivery option within 3 working days. I wrote to the buyer and asked them what the problem was with this item. Add message | Report AnAngelWithin Fri 21-Nov-08 12:05:09 But the seller is allowed to continue defrauding buyers. If the buyer purchases your item but their payment hasn’t cleared yet, you shouldn’t ship the item.
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